Last updated 3 October 2026.
This policy explains what we collect when you contact us through chennaihvac.com, why we collect it, and what we do not do with it.
Who we are
Refrigeration Centre is a wholesaler, distributor and retailer of HVAC&R spares, trading since 1981 from #91/44, Armenian Street, Parrys, Begum Ispahani Complex, Chennai, Tamil Nadu 600001, India. GSTIN 33AAKPJ2041G1Z6. In this policy, “we”, “us” and “our” mean Refrigeration Centre. You can reach us on +91 89399 93555 or at sales@chennaihvac.com. We also run copperpipe.in; the same policy applies there.
What we collect
We only collect what we need to answer an enquiry and supply parts:
- Details you give us: your name, phone number, email address (if you give one), and the subject and message of your enquiry, whether you send them through the form on this site, by WhatsApp, by email, by phone or at the counter.
- Order and invoice details: when you buy from us, the information needed to raise a GST invoice, including your business name and GSTIN if you buy for a business.
We do not ask for, and do not want, payment card numbers, bank credentials or identity document numbers through this website.
The enquiry form on this site
When you press Send on WhatsApp on the Contact Us page, your details are saved on this website so we have a record of the enquiry, and WhatsApp opens with your message filled in. Nothing is sent to us on WhatsApp until you press send in WhatsApp yourself. WhatsApp is a service of Meta and is covered by WhatsApp’s own privacy policy.
Why we use it
- To check stock, quote a price and answer your question.
- To supply the parts you order, arrange dispatch and raise your GST invoice.
- To keep the records that tax and accounting rules require us to keep.
We do not use your details for marketing lists, and we do not send bulk promotional messages.
Who we share it with
We do not sell your information, and we do not pass it to anyone for their own marketing. We share it only where we have to: with a courier or transporter when your order is dispatched to you, with our accountants, and with the tax authorities where the law requires it.
How long we keep it
Enquiries that do not become orders are kept only as long as the conversation is useful. Records tied to an invoice are kept for as long as Indian tax and company-record rules require.
Cookies and third-party content
This website does not set advertising or tracking cookies and does not run analytics. Its fonts are served from this website itself. The only outside service is the Google Maps panel on the Contact Us page, which is provided by Google and covered by Google’s privacy policy.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete anything we are not required to keep. Call +91 89399 93555 or write to sales@chennaihvac.com.
Changes
If this policy changes, we will update the date at the top of this page.